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Off-campus Access

Staff Working from Home FAQ

1. Where can I find help and assistance whilst off campus?

2. What IT systems can I access from home or another off campus location?

3. Can I access journals from off-campus?

4. Can I print while off-campus?

5. How can I access my University e-mail off campus?

6. How can I change my voicemail message from off campus?

7. What can I do if I need access to a fellow staff member e-mail to deal with an urgent issue in their absence?

8. Can I access my Individual and Department's Shared Filestore from off campus?

9. What is the VPN and how can it help me use University IT systems off campus?

10. When I try to connect to the VPN using the AnyConnect client I get a message saying "Unable to establish VPN". I am using Kaspersky Internet Security/Antivirus is this causing a problem?

11. Can I get voicemail switched off, or have the phone diverted when someone is absence?

1. Where can I find help and assistance whilst off campus?

   You can contact IT.Services@lboro.ac.uk or telephone 01509 222333  for help and assistance.

2. What IT systems can I access from home or another off campus location?

   You can access many University systems from off campus, providing you have an active internet connection. You can access the Intranet, e-mail, Individual and Department's shared File Store using Web File Access. You can also use the Cisco AnyConnect VPN Client (or the Remote Working Portal) to access many University systems as you would if you were at your desk on campus. This client is installed on all Staff Desktop service laptop computers and is available as an optional application on other Staff Desktop desktop computers. Users of non-Staff Desktop Windows, or Mac OS X, or Linux, or various mobile devices can install the Cisco AnyConnect VPN Client. More information on accessing our services off campus.

3. Can I access journals from off-campus?

   Yes, if you use the Visco AnnyConnect VPN Client. This client is installed on all Staff Desktop service laptop computers and is available as an optional application on other Staff Desktop desktop computers. Users of non-Staff Desktop Windows, or Mac OS X, or Linux, or various mobile devices can install the Cisco AnyConnect VPN Client.

4. Can I print while off-campus?

   Yes, if you use the Visco AnnyConnect VPN Client. This client is installed on all Staff Desktop service laptop computers and is available as an optional application on other Staff Desktop desktop computers. Users of non-Staff Desktop Windows, or Mac OS X, or Linux, or various mobile devices can install the Cisco AnyConnect VPN Client.

   Windows printing from off-campus.

   Student OS X printing from off-campus.

   Staff OS X printing from off-campus.

5. How can I access my University e-mail off campus?

   If you have a computer at home you can read your University e-mail if you subscribe to an Internet Service Provider. If your requirement is just to read e-mail while away from the University, you can use the web-based e-mail system available from anywhere.

   To access your e-mail simply direct your browser to https://email.lboro.ac.uk (Staff Webmail).

   Further information on accessing e-mail off campus via Outlook and Exchange.

6. How can I change my voicemail message from off campus?

   The University has a voicemail system to enable staff members to receive voice messages via their telephone extensions. It removes the need for an answer-phone and all its functions are available from a standard telephone handset. Once connected to the system, it enables messages to be left when out of the office, or optionally when the phone is engaged.

   You can check voicemail messages and change the greeting message from outside the University by dialling 01509 223344. You will then need to follow the prompts.

   Further information on Voicemail. For further help e-mail Telephone.Services@lboro.ac.uk.

7. What can I do if I need access to a fellow staff member's e-mail to deal with an urgent issue in their absence?

   You have two available options:

   • IT Services are able to set up an auto-reply or change an existing one if the owner of the e-mail account is unable to do it themselves. This auto-reply can request that senders e-mail another nominated staff member and notify them of the recipient's absence.

   • A nominated staff member will be allowed access to the e-mail account with permission from the Head of Department. Please see the Acceptable Use Policy.

   For further assistance please contact IT.Services@lboro.ac.uk or telephone 01509 222333 .

8. Can I access my Individual and Department's Shared Filestore from off campus?

   You can access your Individual File Store, your Department's shared drive, your department's Intranet or (staff only) the Learn server by using the Cisco AnyConnect VPN client.

   To use the Cisco AnyConnect VPN client you should connect to the VPN service and then map a drive as you normally would do on campus. Further instructions on how to connect to the VPN, staff filestore and student filestore are available.

9. What is the VPN and how can it help me use University IT systems off campus?

   VPN the Virtual Private Network, is a web based system which allows everyone at the University access to many services previously only available on-campus. No "firewall holes" are required and the system will work on different types of the computer from your home to locations around the world.

   Information on the Cisco AnyConnect Client is available , If you haven't got a client installed, the Remote Working Portal at https://vpn.lboro.ac.uk may help - see Remote Working Portal information.

10. When I try to connect to the VPN using the AnyConnect client I get a message saying "Unable to establish VPN". I am using Kaspersky Internet Security/Antivirus is this causing a problem?

    There is an issue when using the AnyConnect client alongside Kaspersky Internet Security or Antivirus. IT Services recommends that users uninstall Kaspersky and install McAfee, the University's recommended antivirus and anti-malware package. It is available free of charge to download for all staff and students of the University.

11. Can I get voicemail switched off, or have the phone diverted when someone is absent?

    Unfortunately you are unable to switch voicemail off, however if you are absent you may need to request for a colleague to divert your calls to a nominated member of staff . To set this up please see the Telephone Handset Functions FAQ Set up call diversion web page. More general information can be found at Telephone Handset Functions FAQ.

    Please note: Diverted calls still allow callers to leave voicemail on the original number dialled if the call is unanswered or the phone is busy.

    Once the diversion has been set up you will need to decide how you will manage any voicemail that is left. You can either reset the voicemail PIN by contacting the Telephone Services Team Telephone.Services@lboro.ac.uk, if you don't already know their PIN.

    Once you have the Voicemail PIN you can divert the absent colleague's voicemail by accessing the voicemail facility and selecting options 5 then 7 from the menu and following prompts or you can regularly check their voicemail box for messages.

    With the correct Voicemail PIN you can connect to voicemail from an internal number by dialling 223344 from any handset.