Loughborough University
Department of Civil and Building Engineering

Quality Assurance Procedures

 

CONTENTS

Preface

 

List of forms

 

1.0 Introduction

 

2.0 Student Feedback Survey Forms

 

3.0 Coursework Code of Practice

o       3.1 Introduction

o       3.2 Plagiarism

o       3.3 Departmental procedure for Coursework collection and return

o       3.4 Code of practice for group coursework and Peer review

 

4.0 Module Review Procedures

 

5.0 Annual and Periodic Programme Reviews

 

6.0 Department Code of Practice for Staff Student Committees

 

7.0 Quality Audit Action Sheets

 

8.0 Amending module specifications

    • 8.1 Procedure for approval of a new module specification
    • 8.2 Procedures for the amendment of module specifications
    • 8.3 Approval Procedures

 

9.0    Student Tutorials

 

10.0 Examination paper second readers

 

11.0 Double Marking of examination scripts

 

12.0 Code of practice for modular assessment

 

13.0 Examination performance feedback

 

 

Preface

This document contains details of the Quality Assurance procedures of the Department of Civil and Building Engineering. These procedures have been produced in accordance with the University's Academic Quality Procedures and the procedures by the Faculty of Engineering.

If you are a member of the Administration Team, a Programme Tutor or Internal Examiner for a module then it is important that you read these procedures carefully and become fully aware of your responsibilities.

If you teach on any module or are involved with the administration within the Department you should also be conversant with these formal procedures.

If there are any parts of this document or the procedures therein about which you are unclear, you should consult the Departmental Quality Co-ordinator in the first instance and if unavailable the Departmental Executive Officer or the Head of Department.


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List of Forms

The following is a quick reference list of example forms included in this handbook.
(D means a departmentally produced sheet and copies are held by the DEO, and 
U means a University produced sheet - see http://www.lboro.ac.uk/admin/ar/templateshop/)

Module Feedback Sheet OCR Form (U)
Module Breakdown Sheet (U)
Module Survey Header Sheet (D)
Student Feedback Batch Header Sheet (U)
Module Survey Summary Sheet (D)
Degree Programme Survey Header Sheet (D)
Degree Programme Survey Sheet OCR Form (U)
Degree Programme Summary Sheet (D)
Degree Breakdown Sheet (U)
Module Review Form (D)
Undergraduate Annual Programme Review Form (U)
Postgraduate Annual Programme Review Form (U)
Quality Audit Action Sheet (D)
Proposal documentation for New or Revised Programmes (U)
Amended Programme Regulations, New or Amended Modules (U)

Coursework Check Sheet (U)
Coursework feedback and marking scheme (U)

Report Assessment Feedback Form (U)

Poster Feedback Form (U

Oral Presentation Feedback Form (U)
Examination Second Reader Sheet (D)
Examination and Coursework Double Marking Sheet (D)

Student Project Assessment Sheet (D)


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1.0 Introduction

This document provides details of the systems used within the department to:

  • obtain student feedback through the Student Feedback Survey Forms;
  • manage the issue, collection and return of coursework and laboratory assignments;
  • review individual modules (The Module Review);
  • obtain feedback from students from staff-student committee meetings;
  • update module specifications;
  • perform the Annual and Periodic Review for each programme within the department;
  • undertake staff student committees;
  • ensure good practice in Personal Tutor-Tutee liaison;
  • check setting of examination papers;
  • carry out undergraduate modular assessment; and
  • undertake double marking of examination scripts.

Please note that relevant forms referred to in this document may be obtained direct from the University’s web site at http://www.lboro.ac.uk/admin/ar/templateshop/

Before reading this document you should be conversant with the principal roles of those involved with the Quality Assurance within the department.

Overall responsibility for the Quality Assurance Procedures and their role in improving the learning and teaching process within the department resides with the Head of Department. It is the role of the Quality Co-ordinator to develop and implement systems to meet both the requirements of the Head of Department and the University Administration. The Departmental Executive Officer is responsible for the operation of the systems.

The Undergraduate Learning and Teaching Committee (ULTC) and Postgraduate Learning and Teaching Committee (PLTC) are responsible for investigating new initiatives to enhance the quality of learning and teaching within the department. Responsibility for each individual programme rests with the Programme Tutor. The maintenance of teaching standards for each module is the responsibility of the Internal Examiner of the module. All staff who teach on a module are expected to contribute to the success of the module and help to enhance the standard of learning and teaching provided.


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2.0 Student Feedback Survey Forms

Formal feedback from students within the department by the use of questionnaires as outlined by the University's Student Feedback Questionnaires - Code of Practice. This information is obtained by two different types of survey form:

  • Module Survey Sheets
  • Degree Programme Survey Sheets.

The documents are completed by students, and the quantitative survey data analysed electronically using an optical mark reader, (OMR).

To obtain the feedback in an efficient and effective manner procedures have been developed to cover the issue, collection, analysis and storage of the survey documents.

These procedures are described on the following pages in this section:

·         2.1       Procedure for the Preparation, Issue, Return, Analysis and Storage of the Module Survey Sheets

·         2.2       Procedure for the Preparation, Issue, Return, Analysis and Storage of the Degree Programme Survey Sheets

  • 2.3       Distribution of the Survey Results

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2.1 Procedures for The Preparation, Issue, Return, Analysis and Storage of the Module Survey Sheets.

Every module will be surveyed once every three years on the following rotating basis; 1st year - all modules in Parts C & D, 2nd year - all modules in Part B and, 3rd year - all modules in Part A. Exceptions to this will include modules taught for the first time, and any module identified by the Head of Department.

These procedures are for the preparation, issue, return and analysis of the Module Survey Sheets. The party responsible for each stage of the procedure is indicated in brackets alongside the stated action. Those with responsibilities are:

- the Head of Department (HoD)
- the Quality Co-ordinator (QC)
- the Departmental Executive Officer (DEO)
- the Internal Examiner (IE)
- the University Computer Centre (CC)
- the Programme Tutor (PT)

 

2.1.1 Preparation of the Module Survey Sheets

(i)         The Module Survey Sheets will be prepared by the Departmental Executive Officer under the guidance of the Quality Co-ordinator. QC/DEO

(ii)        The format and questions of the Module Survey Sheet will be the same for each module within the department, unless specifically adapted by the Quality Co-ordinator to meet the requirements of a particular module, (eg projects, design project, DIS year out)

(iii)       The questions used on the sheets include questions prescribed by the University Administration and questions determined by the Department. The Department's questions will be reviewed by the Quality Co-ordinator at the request of the Head of Department. QC/HoD

(iv)       Only pre-printed stationary suitable for use with the optical mark reader may be used for the production of Module Survey Sheets.

 

2.1.2 The Issue and Return of the Module Survey Sheets

(i) The Internal Examiner in conjunction with the Departmental Executive Officer (or their representative) should decide on an appropriate time to undertake the survey towards the end of each semester. IE/DEO

(ii)        The Departmental Executive Officer should issue and collect the forms from the students while the Internal Examiner should


- explain the purpose and usefulness of the survey;
- ask the students to record their responses clearly and accurately;
- provide guidance for them to complete the forms;
- invite them to add additional comments on the rear of the forms. IE/DEO

(iii)          The Departmental Executive Officer should then:
- review the completed forms;
- discard any damaged forms;
- check/correct the position of the data entered and amend where necessary; and
- complete the Student Feedback Batch Header Sheet and the Module Survey Header Sheet. DEO

(iv)       The Departmental Executive Officer (or their representatives) should sign the Module Survey Header Sheet to acknowledge responsibility for the survey documents. - IE

 

2.1.3 The Analysis and Review of the Module Survey Sheets

(i)         The sheets for each module will be checked by the Department Executive Officer (or their representative) for the correct completion of the Batch Header Sheet or damage to survey sheets which make them unsuitable for processing. Once a photocopy of written comments on the back of the sheets has been provided to the Internal Examiner, all sheets will then be forwarded to the Computer Centre to be read and the results sheet produced DEO

(ii)        On the return of the survey sheets from the Computer Centre the Departmental Executive Officer will:

- store the module survey sheets;
- pass a copy of the results to the Internal Examiner; and
- keep a copy of the results sheet on file .
 

(iii)       The Internal Examiner will summarise the qualitative data collected on the rear of the Module Feedback Survey Forms and present this data at the Module Review Meeting (See section 4.0). IE

Actions will be discussed at the Module Review meeting between the Internal Examiner and the student representatives. IE

Details of the improvements to be made will be passed to the DEO and the Programme Tutor. IE

It is very important that the Department can show how details of improvements have been enacted for the modules. The new HEFCE QA auditing procedure will require us to provide substantial evidence of this. Please make sure this is carried out and documented for future reference.

(iv)       The Departmental Executive Officer will retain the Survey sheets and the summary documentation for a minimum of three years. DEO


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2.2 Procedures For The Preparation, Issue, Return, Analysis and Storage of the Degree Programme Survey Sheets.

These procedures are for the preparation, issue, return and analysis of the Degree Programme Survey Sheets. The party responsible for each stage of the procedure is indicated in brackets alongside the stated action. Those with responsibilities are:

- Head of Department (HoD)
- the Quality Co-ordinator (QC)
- Departmental Executive Officer (DEO)
- the University Computer Centre (CC)
- the Programme Tutor (PT)

 

2.2.1 Preparation of the Degree Programme Survey Sheets

(i)         The Degree Programme Survey Sheets will be prepared by the Departmental Executive Officer under the guidance of the Quality Co-ordinator. QC/DEO

(ii)        The format and details of the Degree Programme Survey Sheet will be the same for each programme within the Department.

(iii)       The questions used on the sheets include questions predetermined by the University Administration and questions determined by the Department. The Departmental questions will be reviewed by the Quality Co-ordinator at the request of the Head of Department. QC/HoD

(iv)       Only pre-printed stationary suitable for use with the optical mark reader may be used for the production of Degree Survey Sheets.

(v)        The Degree Programme Survey Sheets will be issued by the Departmental Executive Officer to the Programme Tutor. The sheets and supporting documentation will be distributed in an appropriate envelope. This envelope will have a Degree programme Survey Header Sheet.  Programme Tutors will be required to sign for receipt of the sheets and documentation. PT

 

2.2.2 The Issue and Return of the Degree Programme Survey Sheets

(i)           The Programme Tutor should, on receipt of the documentation, check that the contents of the envelope contain:
- sufficient Programme Survey Sheets to survey the students
- a Student Feedback Batch Header Sheet; and
- a Degree Survey Summary Sheet.   PT

(ii)        The Programme Tutor should retain the envelope for future use. PT

(iii)       The Programme Tutor should complete the Student Feedback Batch Header Sheet. PT

(iv)       The Programme Tutor should copy the Degree Survey Sheet onto a overhead projector transparency to provide guidance to the students when they complete the forms.PT

(v)        The Programme Tutor should decide on an appropriate time to undertake the survey. (This must be done during or before the last week of the second semester). PT

(vi)       The Programme Tutor should:
- issue of the forms to the students;
- provide guidance for them to complete the forms;
- invite them to add their additional comments on the rear of the forms;
- collect and collate all the forms. PT

(vii)      The Programme Tutor should:
- review the completed forms;
- discard any damaged forms;
- correct the data entry where necessary;
- take note of any obvious feedback indicated by the students responses; and
- read and note the important written comments of the students. (This text will not be read by the optical mark reader).  PT

(viii)     The Programme Tutor should complete the Student Feedback Batch Header Sheet and return all the documentation and survey sheets to the Departmental Executive Officer. This should be done as soon as possible after the survey has been undertaken. PT
 

2.2.3 The Analysis and Review of the Programme Survey Sheets

(i)         The sheets for each programme will be checked by the Department Executive Officer.  Any unsatisfactory sets of survey sheets will be returned to the Programme Tutor. DEO

(ii)        The survey sheets will be forwarded to the Computer Centre for reading in appropriate batches within two weeks of the end of the semester. DEO

(iii)       On return of the survey sheets form the Computer Centre the Department Executive Officer will:
 -  store the programme survey sheets;
 -  pass a copy of the results to the Programme Tutor; and
 -  keep a copy of the results sheet on file.DEO

(iv)       The Programme Tutor will review the survey results and summarise the qualitative data collected on the rear of the Degree Programme Survey Forms and present this data at the Annual Programme Review Meeting.

 The Programme Tutor should suggest actions considered necessary on the basis of the survey results. Actions will be discussed at the Annual Programme Review Meeting with Internal Examiners and other teaching staff. Key issues raised by students through their written comments on the survey forms, should be considered and recorded in the minutes of the meeting. These minutes are reviewed by the Head of Department. PT/DEO

 Confirmation of the actions to be taken should be passed to the Head of Department. PT

At the first Staff Student Committee Meeting, after the Annual Programme Review Meeting, the survey results and actions taken should be tabled for comment. PT

(v) The Departmental Executive Officer will retain the Programme Survey sheets and the summary documentation for a minimum of three years.  DEO


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2.3 Distribution of the survey results

The distribution of the Module Survey and Degree Programme survey results are as follows:

    Results from the Module Surveys are passed to the Internal Examiner of the Module.

    Results from the Degree Programme Surveys are passed to the Programme Tutor.

   A memo is sent to the Head of Department by the Quality Co-ordinator summarising the results from the Module Surveys and highlighting any Module where particular action is required. (This includes any module where the average response to three or more questions was less than 3.0)

    A memo is sent to the Head of Department by the Quality Co-ordinator summarising the results from the Degree Programme Survey and highlighting any Programme where particular action is relevant.

    The results from the Module Surveys should be discussed with student representatives at the Module Review.

    The results from the Module Surveys should be discussed at Student Staff Committee meetings.

    The results from the Module Surveys and Degree Programme Surveys should be discussed at the Annual Programme Review.

    Summaries of the results from the Module Surveys and Programme Degree Surveys will be displayed on student/departmental notice boards.


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3.0 Coursework Code of Practice

3.1 Introduction

This code of practice covers the issue, submission, assessment and return of coursework within the Department of Civil and Building Engineering. It is based on the University Coursework Code of Practice as approved by the Teaching and Learning Committee. A detailed copy of this Code is printed in the Departmental Handbook and a copy is also held on the Department’s web pages. These pages outline additional Departmental requirements on University Coursework Code of Practice and must therefore be read in conjunction with this code.

There is a specific additional requirement for Postgraduate Programmes with regard to submission and return, see section 3.3.4

An internal Coursework Check Sheet is to be used by all staff (from October 2000) for the issue and return of coursework (copies are held by the DEO).

1.         The Programme Tutors shall include within the Programme Handbooks a schedule of all the coursework assignments for semester one and will issue a schedule of all the coursework assignments for semester two at the start of semester two.

2.         The member of staff who sets the coursework assignment shall provide a written coursework briefing document. This document should include a statement of the aims and objectives of the assignment and the work required by the student to meet these objectives. The student will also be informed in writing of how the work will be assessed and the breakdown of the marks to be awarded. The time and date for each coursework assignment to be submitted shall be clearly stated, with an instruction as to whether the coursework is to be submitted via the departmental standard procedures or directly to the member of staff responsible for setting the assignment.

3.         All coursework assignments must be submitted in an appropriate folder at the time and place stated on the coursework-briefing document. The student is responsible for securely fastening ALL parts of the coursework submission within the folder.

4.         All coursework assignments must be accompanied by a coursework submission document signed by the student. This document should form the first page of the coursework submitted. No coursework will be accepted unless the coursework submission document is bound within the coursework assignment.

5.         Copies of the coursework submission document will be provided for the students in the department (see section on coursework collection).

6.         The member of staff who sets the coursework assignment shall make themselves available to the students on both a group and an individual basis to discuss queries on the coursework.

7.         The Departmental Executive Officer will organise a system of regular collection of coursework assignments by a departmental representative. This shall be as per the coursework collection procedure, described later.

8.         On submission of the coursework assignment the coursework submission document will be countersigned by the person accepting the coursework or stamped with the departmental stamp to indicate that it has been received.

9.         Each student will sign against their name on a list of students handing coursework in and will be provided with a receipt stating when the coursework was submitted. The receipt should be retained by the student as proof of submission of the coursework.

10.       Coursework not submitted at the correct time and place will be dealt with according to section 3.3.2 below.

11.       Representations for impaired performance must be submitted on a University Coursework Impaired performance (CIP) form, to the examination’s office, and in accordance with the notes for guidance, which are stated upon that form. Note that supporting evidence MUST be provided and this is submitted directly to the departmental executive officer (DEO).  CIP form and guidance notes

12.       The Departmental Executive Officer shall operate an effective and secure arrangement for collecting and recording the submission of coursework assignments and shall maintain a reliable record of those received.

13.       The member of staff responsible for the coursework assignment will maintain a list showing which students submitted coursework on the submission date and any coursework received at a later date.

14.       The member of staff who sets the coursework assignment shall arrange for the return of assignments to students at the time specified in the coursework brief, usually during a formal teaching session and shall maintain a reliable record of the coursework returned. Students are expected to sign for receipt of their returned coursework (see later section). Students who are not present at that teaching session will be responsible for collecting the coursework from the member of staff by prior arrangement.

15.       The member of staff responsible for setting the assignment will be responsible for returning the coursework to the students together with appropriate feedback on each student's performance. This feedback will be in annotated format and include guidance on why the grade was given, how it could have been improved, and what should have been done to achieve an ‘excellent’ grade. The communication of the grade will be individual and confidential except where a common grade is given for group work. The use of ID numbers for returning coursework marks is permitted.

16.       Any student with an individual grievance with respect to the coursework should report such a grievance to the Internal Examiner of the Module. Any group of students with a grievance should report the grievance to the Internal Examiner of the module and the Programme Tutor.

17.       Where appropriate, grievances with respect to a coursework assignment should be discussed at the staff student committee meeting.

18.       Coursework must be the original work of the student submitting the assignment. All work that has been used from other reports and relevant texts should be appropriately referenced. Where the member of staff responsible for the assignment has evidence of plagiarism (see section 3.2 below) then no grade will be awarded. This will apply to all the relevant coursework submissions. The Internal Examiner shall then refer the matter to the Head of Department, after following the procedure on plagiarism. The students involved may make a representation to the Head of Department should they wish to do so.

19.       Internal Examiners shall where necessary request from individual students that the original or a copy of the coursework assignment is retained by the Department for record purposes. Such requests shall not be unreasonably withheld.

20.       Coursework assignments should be set on the following basis. For modules which have a 10 credit weighting the average student might be expected to spend the following number of hours on the assignment:

% of module assessed by coursework

Contact

Hours

Total number of hours spent on coursework

20%

33

12

25%

33

15

30%

33

18

50%

33

30

100%

33

45

100%

11

78

Note that for modules with 100% coursework the number of hours spent on coursework varies with the number of contact hours. For modules that have a 15 credit weighting apply a factor of 1.5 to the above figures. For example, a module with a 20% coursework weighting the average student might be expected to spend 18 hours on the coursework assignments.

21.       Coursework assignments should be assessed and marks awarded on the basis of the marking schedule provided to the students in the coursework briefing document. Feedback to the students should include a grade on the basis of the following scale:

A*        80% or above

A+       75%-79%

A         70%-74%

B+       65%-69%

B         60%-64%

C+       55%-59%

C         50%-54%

D+       45%-49%

D         40%-44%

E         30%-39%

F          29% or below

Important Note: Grades on returned coursework should always be regarded by the student and staff as provisional since marks may be subject to moderation.

 

3.2 Plagiarism

All students complete a statement of authorship on each coursework submission form. Where a member of staff suspects that plagiarism has occurred he/she shall interview the student(s) and investigate. The member of staff should liase with the Internal Examiner of the module, if appropriate, and with the Programme Tutor where necessary. A report shall then be forwarded to the Head of Department who will then inform the University authorities which will deal with the issue through the Academic Misconduct Procedures. The University Procedures for dealing with plagiarism are outlined in section 11 of the 2002 - 2003 Student Handbook under Academic Misconduct.

Plagiarism includes not properly referencing previously published material.  The University has provided two tutorial websites based on The Harvard System or The Numeric System to demonstrate correct referencing procedures.   All students should familiarise themselves with these websites.

Submitted work MAY be examined using the new University Plagiarism Detection Service.

 

3.3 Departmental procedure for Coursework collection and return

3.3.1 Departmental Coursework Collection

This is the procedure to be adopted for the collection of coursework by the departmental representative. Any members of staff who collect coursework themselves during a formal teaching session should undertake the same procedures in (2) – (7) below.

  1. Each member of staff responsible for setting coursework should inform the Departmental Representative (DR) at least two weeks in advance of submission (on a Monday morning) of the coursework giving the Monday collection date, the module name and the module code. In the case of group coursework requiring a single group submission, the member of staff will also indicate the names of the students forming each group.
  2. The Departmental Representative will print out a list of students for these modules but if less than the whole module group are to submit coursework, the member of staff responsible for the coursework should provide a definitive list of students expected to submit coursework.
  3. The Departmental Representative will arrange for the collection of work at the specified date and time. Students will be asked to sign against their name on the list to confirm submission. The member of staff responsible for the coursework assignment will collect the coursework and list on the same day, signing a copy of the list, which is retained by the Departmental Representative.
  4. Staff are not to accept late coursework but are to follow the late submission procedures outlined below in section 3.3.2.
  5. The Departmental Representative must be notified of any such additional submissions to the member of staff responsible for the coursework by copying the list to the Departmental Representative. The Departmental Representative and the member of staff responsible for the coursework will then have a corroborative list of submissions.
  6. The member of staff responsible for setting the coursework should send an email to all staff with a list of the students failing to submit coursework in that week. Personal Tutors’ should make a note any of their tutees appearing on the lists and should raise this at the next meeting with their tutee.
  7. Students who continually fail to submit coursework will be indicated by the Departmental Representatives lists and via the Personal Tutors. Personal Tutors and/or Programme Tutors should then take any necessary action.

 

Electronic Submission

In cases where members of staff may wish to receive coursework through electronic submissions, it is still necessary to provide the students with a receipt to confirm that the submission has been received.  A web page is available to set up, through which students can submit, that automatically generates an electronic receipt with the submission time and date given, the name of the file attached and the size of the file.  Submission is not allowed, and error messages are given to students if they either forget to attach their file or it is an empty file.  Please see the Quality Co-ordinator for further details.

 

3.3.2  Late Submission of Coursework: Undergraduate (UG) and Postgraduate programmes (PG)

 

1.      All late work is submitted to Caroline Neale and a ‘Late Submission’ form completed.

2.      The student will be advised to submit a CIP if he/she considers there is reason for a valid claim.  CIP form and guidance notes

3.      Work submitted up to 24 hours late without a CIP or with an invalid CIP will be capped at 40% for Undergraduate programmes (UG) and 50% for Postgraduate programmes (PG).

4.      Work submitted after 24 hours late without a CIP or with an invalid CIP will be marked at 0%.

5.      Late work submitted with a valid CIP will be assessed on available evidence (as considered by CIP panel).

6.      Staff must not accept late coursework - students must be directed to Caroline Neale.

 

The process is summarised below

 

 

 

 

 

Coursework submitted to Caroline Neale and late submission form completed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CIP submitted

 

 

No CIP

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

valid CIP

 

invalid CIP

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Assess evidence of impairment and accept or increase mark

 

 

 

 

Less than 24 hrs late:

Mark capped at 40% (UG)

or

50% (PG)

 

 

More than 24 hours late:

Mark set at 0%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3.3.3 Coursework Return

Coursework must not be returned by leaving it outside the office for students to collect or by placing the work in the student mail boxes. The following procedure should be followed for returning marked coursework.

The member of staff responsible for setting the coursework will be responsible for handing back the work to the students preferably within a formal teaching session during the week indicated in the module teaching schedule and coursework brief for returning marked work. They shall maintain a reliable record of the coursework returned, which is defensible to External Subject reviewers. For example, obtaining the student’s signature by the side of their name on the same or similar list as the one used for collecting coursework. This is confirmation of returned work and should be retained in a safe place ready to forward to the Departmental Executive Officer within one week of the date of return to the students.

Students who are not present at that teaching session will be responsible for collecting the coursework from the lecturer by arrangement. Lecturers should not give back any work without obtaining the students’ signature or other confirmation of coursework returned.

All staff involved in assessing coursework must be able to demonstrate that feedback has taken place.

 

3.3.4 Postgraduate Programme Requirements

The following notes are intended as an additional guide to both full-time and part-time postgraduate students, particularly for block-taught modules.

Postgraduate students submitting coursework by POST must use recorded delivery. It should be addressed to the relevant postgraduate programme administrator, and the latest acceptable postmark date is defined as the day of the coursework submission deadline. The administrator will sign and post back the yellow coursework confirmation slip as record of receipt.

Internal examiners will aim to ensure that all postgraduate coursework is assessed within the timescale of 3 weeks, and that thereafter the scripts and grades will be available to students. The scripts will be returned at the next available opportunity, and for which a student’s signature must be obtained.

 

3.4 Code of Practice for Group Coursework and Peer Review

A recurring problem each year centres on a member or members of a group who do not properly contribute to a group coursework item.  Consequently any group work must have an individual component included and/or a peer assessment component.

 

It is a requirement that whenever an Internal Examiner is considering setting a piece of group coursework for a particular module the following guidelines are taken into account:

 

  1. No module should have more than 50% of the coursework element assessed by group assessment without the prior consultation and support of the UG and PG Learning and Teaching committees, which will take into account the overall level of group assessment in the programme as a whole.

 

  1. Every effort should be made to ensure that the actual groups formed are of approximately the same size as each other.

 

  1. Careful consideration should given to the size of the groups.  Whenever a group size of more than 4 students per group is proposed, a separate case must be made detailing the educational rationale for the group size to the Programme Directors.

 

  1. Careful consideration should also be given to the choice of group membership (free choice by students or group membership imposed by I.E.s), particularly if members of the groups are likely to be living off campus or taking a variety of different optional modules. Students should not be forced to work in groups that will have difficulty in arranging meetings.

 

  1. In the event that there are any students which are not members of a group, then the  I.E. is responsible for assigning groups to the students, keeping in mind point 4 above.   All students should be attached to a group within 1 week of the coursework being set.

 

  1. When an assignment involving group work has been set, the person responsible for setting the group work should be careful to provide advice and help to the students on how to form and operate their groups, including how to work together effectively.  In particular, the students should be encouraged to contact the I.E. as soon as possible (and certainly before any work is submitted), if they have any difficulties in operating in their group. Student advice sheets on working in groups can be found at http://www.lboro.ac.uk/library/studyskills/WorkinginGroup.pdf and http://www.lboro.ac.uk/service/ltd/campus/grpwork.pdf

 

  1. A recurring problem each year centres on a member or members of a group who do not properly contribute to a group coursework item.  Consequently any group work must have an individual component included and/or a peer assessment component.  If there is no individual component, the simplest procedure is to include a line in the coursework brief saying something like “peer assessment will be used to determine individual grades for any group coursework.”  The method to be used should also be listed

 

  1. In the case that difficulties arise within the group, procedures for dealing with intra-group conflict may include: (a) I.E. encourages students to manage conflict as a group working skill and only intervenes as a last resort;  (b) I.E. encourages students to manage conflict as a group working skill but does not intervene;   (c) I.E. calls the group together and resolves the conflict;  (d) Tutor does nothing.   Example (a) would be considered preferable in most circumstances

 

  1. Possible mechanisms for developing individual marks are (more than one maybe used as desired):

 

a)     Requiring each member of each group to indicate the percentage of effort they made to the group’s output.

 

b)     Requiring each member of each group to indicate exactly what contribution they made to the group’s output.

 

c)      Use the Web-PA system flexible on-line tool at: http://web-pa.lboro.ac.uk/ .  This tool has been designed to encourage student participation and reduce assessment workload, whilst allowing assessment criteria to remain “assignment specific” for students to peer assess each other’s performance. This would cover both options (a) and (b) directly.

 

d)     Conducting a viva examination of selected individuals {usually based on concerns raised by either (a), (b) or (c)}.

 

e)     Conducting a group viva examination.

 

f)        Asking the group to make a presentation of their results.

 

g)     As part of the assessment requiring the group to produce a diary of their meetings and indicating the contribution made by each individual member.

 

h)      As part of the assessment requiring each individual to produce a short reflective piece about the assignment.

 

 

 

With students being aware of this approach, it may hopefully discourage members from not contributing fairly.  Groups should inform the staff member setting the coursework as soon as possible if workload problems arise for which this no resolution achievable within the group.  Staff can then reinforce to all members how the peer assessment procedure will work and what the likely effect this will have on the grades given to individual members.

 


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4.0 Module Review Procedures

4.1 Module review

The Module Review must be carried out by the Internal Examiner together with an independent Moderator. At least two students who were taught on the module are required to provide feedback. These students should be representative of all the students in the group. Where students from different backgrounds or different programmes are taught on a module it may be necessary to review the module with more than two students.

The review should take place as soon as possible after the completion and marking of all assessment related to the module. At the Module Review Meeting the module is discussed and recommendations for improvements agreed. (If agreement on all actions is not reached this should be made clear on the report form together with how the matter is to be resolved.)

It is the responsibility of the Internal Examiner to arrange the Module Review Meeting and find another member of the departmental staff to act as moderator. The Moderator should act as Chairperson.

During the meeting the moderator should ask the students for their views on each item listed on the form. These views will then be discussed and where appropriate a course of action agreed.

A Module Review Form must be completed and signed by the staff and students attending the meeting. Blank copies of the Module Review Form may be downloaded.

To assist the discussions the meeting should have available the following documents:

  • The Module Specification
  • The Teaching Schedule
  • Feedback from the Module Survey
  • Completed report forms from previous two years.

Actions initiated by the module review:

The Internal Examiner for the module is responsible for initiating and completing the improvements to the module. Evidence of these improvements should be retained by the IE.

Following the Module Review, a copy of the completed Module Review Form Action list should be passed to the Programme Tutor to enable any actions to be included in the Annual Programme Review Report.

The original of the completed Module Review Form must be passed immediately to the Departmental Executive Officer who will file the document and retain it for three years. The Internal Examiner should retain a copy for their own records.

The new HEFCE QA auditing procedure will require us to provide substantial evidence of this. Please make sure this is carried out and documented for future reference

NOTE: Where all the module teaching is bought-in, it is STILL the responsibility of the named IE to ensure surveys and reviews are undertaken.


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5.0 Annual and Periodic Programme Reviews

The programme review process is detailed in Section 3.5 of University Academic Quality Procedures.

A list of the guidance documents and templates can be found here.

 

 


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6.0 Departmental Code of Practice for Staff Student Committees

1          The Departmental Code of Practice for Staff Student Committees (SSC) follows the University's QA procedures. The Department however will not have a separate SSC for each undergraduate programme but will be formed as outlined in 6.2.

 2         A Staff Student Committee shall be formed for each of the following groups of programmes within the Department, (i) B.Eng. and M.Eng. Civil, Building Engineering Services, (ii) All Construction programmes plus Commercial Management and Quantity Surveying and (iii) all Transport programmes. Representation on the SSC's will be one student per year per programme and the relevant Programme Tutors. A separate SSC shall be formed for research students within the Department.

3          There will be two meetings for each group and then a final combined meeting encompassing all groups will be held.

4          There will be one SSC for all postgraduate taught programmes which will also hold three meetings during the year.

 


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7.0 Quality Audit Action Sheets

The Quality Co-ordinator may decide to bring to the Head of Department's attention important issues relating to the teaching and learning within the department. This is achieved with a Quality Audit Action Sheet that records the problem and suggests the action required.

This is an example of a Quality Audit Action Sheet:

QUALITY AUDIT ACTION SHEET : NUMBER 9.../.............. Date .................

 

Name

Date

1. Problem

 

 

 

 

2 .Evidence

 

 

 

 

3. Possible Action

 

 

 

 

4 .Details passed to Head of Department

 

 

 

 

5 .Approved Action

 

 

 

 

6 .Responsibility

 

 

 

 

7. Date for completion

 

 

 

8 .Action completed

 

 

 


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8.0 Amending module specifications

Module specifications should be reviewed annually by the Internal Examiner and amended in accordance with the procedures detailed in the University's Academic Quality Procedures. (Section 3.1 Programmes of Study).  Details are also given on the approval process following amendments, see Section 3.1, points (viii) – (xi).

The Departmental Executive Officer will advise on the current procedures for initiating new modules. Documentation will be circulated at the appropriate point in the academic year for collating amendments to existing modules.

If you consider that you HAVE to make a change to a current module please contact the Departmental Executive Officer

All changes for next academic year will be entered on the module database by the Departmental Executive Officer.

 


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9.0 Student Tutorials

The University has a pastoral care system of which it is justifiably proud. The Department of Civil and Building Engineering operates a centralised tutoring system for students. There is a Senior Tutor, currently Mr R H Mayo, who supervises a web-based Tutorial Record System produced by the Engineering Faculty Teaching and Learning Support Centre.

Each student in the Department is allocated a Personal Tutor on joining the Department and, where possible, keeps the same Personal Tutor throughout their stay. In the final year of your programme however, your project supervisor will become your Personal Tutor.  Each semester the Departmental Executive officer will identify a 1 hour slot on all students timetables for Personal Tutor-Tutee meetings. It should also be made clear to students that, if needed, further meetings can be arranged at any time and that contact can easily be made with you through email. As the front line of student care and guidance within the Department, it is incumbent on Personal Tutors to get to know their tutees as well and as quickly as possible, at the least being able to recognise them in the corridor. If a sufficient relationship is built up, students will feel able to bring any problem, personal or academic, to their tutor.

Tutors log the results of tutorials on the Co-Tutor System. These need not be formal meetings, but can include "casual chats" where the relationship is developing. The entries should indicate the areas covered in the meeting and highlight any points for concern or action. It is very important that Co-Tutor records are maintained, since they are open for all tutors to see. If any colleague has doubts about a particular student, reference can be made to Co-Tutor - it is not helpful if nothing is there! These records will in due course also enable references to be written after the students have graduated, since all Co-Tutor records are archived and can be retrieved by a master tutor. The TRS also enables tutors to log "hidden comments" of a more confidential nature available only to the Personal Tutor or Senior Tutor. Student comments relating to the programme can be added from a pull-down menu, as can tutor responses. Individual students may see their records on the Co-Tutor system at any time, in accordance with the Data Protection Act.

As currently constituted, the communication modules in semester 1 of Part A enable all Personal Tutors to meet their tutees, since these modules are taken by all undergraduate students and include CVs, oral presentations and in some cases site visits, all done in conjunction with personal tutors. The personal contact associated with these activities can be logged on Co-Tutor. For Part B, C and D students, Personal Tutors should make contact with their Tutees, either through a formal meeting or email, at least twice per term.

If a Personal Tutor feels that they require advice or back up, reference can be made to the Senior Tutor, Departmental Executive Officer, Head of Department, or directly to any of the University's professional welfare staff including:- Counselling, Disability and Additional Needs, Hardship Fund, Student Accommodation Services, Careers Service, Student Advice Centre, English Language Study Unit, Mathematics Learning Support Centre or the Medical Centre. The Student Advice Centre is run by the Students' Union and includes, amongst others, specialists in the problems of overseas students. It is the responsibility of the Personal Tutor to formally advise the Senior Tutor of any student having serious difficulties of any nature. These may then be dealt with at Programme Tutor level and by the Head of the Department if required.

The Co-Tutor system includes the e-mail address of each student in the Department, making contact by this means easy. When students leave the University their record cannot be erased, but instead is archived.


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10.0 Examination Paper Second Readers

Double checking of ALL examination scripts should be undertaken internally by all groups before submission to the Departmental Executive Officer. This should be in the form of a second reader assessment using the Examination Paper Second Reader Sheets. Copies of a Second Reader Sheet are available from the DEO or here.

1.   The responsibility for presenting a complete and correct examination paper for a module rests with the Internal Examiner.  IE

2.   For each examination a Second Reader (SC) must check the paper and complete an Examination Paper Second Reader Sheet). These should be returned to the IE with any errors / comments marked on the examination paper and discussed if necessary.   SC/IE

  1. Unresolved differences should be referred to the Programme Tutor for final decisions.  SC/IE/PT

4.   The IE should submit the Second Reader Sheet with the examination paper to the DEO. In the event that the external examiner makes comments on the paper requiring action by the IE, then the DEO will return the Examination Second Reader Sheet's to the IE together with the external examiners report form for action and resubmission.   IE/DEO


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11.0 Double Marking of Examination Scripts

Double marking of examination scripts will be undertaken by selective sampling. This procedure will apply to ALL examination scripts.

1.   The responsibility for presenting a valid set of marks for a module rests with the Internal Examiner.  IE

2.   The Internal Examiner should identify appropriate scripts for double marking based on the following criteria: IE

    • borderline cases
    • grade exemplars
    • other unusual cases
    • papers marked by probationary staff.                                                                                                                                       

3.   These scripts should be identified by marking them in some way, for instance by a star in red pen. They should then be passed to the second marker with an Examination Marking Sheet.  Copies are also available from the DEO.   IE

4.   Upon checking the marks, the second marker (SM) should either sign the marks off by initialling them or arrange for a third opinion if there is a disagreement.   SM

5.   The average examination mark should be calculated for the module and where appropriate the Programme Tutor consulted and action agreed if necessary.   IE/PT

6.   The IE should retain a copy of the Examination Marking Sheet and forward the original to the Departmental Executive Officer at the same time that the Module Marks are presented to the Systems Manager or the Departmental Executive Officer (As per section 12.0 part 6).  IE/DEO


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12.0 Code of practice for modular assessment

This code of practice covers the processing of marks for both undergraduate and postgraduate modules. It includes details of the procedures to accommodate claims for impaired performance, the publication of the grades and the responsibilities of the programme board and Head of Department. This code is described in Appendix 9 of the University's Academic Quality Procedures. Listed below are additional Departmental requirements to this code. Staff should also familiarise themselves with the University's Code of Practice on Undergraduate Reassessment.  Further guidance for Postgraduate Programme requirements for Module Boards is available in Section 3.5 of the University's Academic Quality Procedures.

  • If an examination paper for a module owned by the Department contains errata that impair the performance of candidates taking that paper, the Department will put the circumstances before the University’s Academic Secretary and suggest a compensatory marking scheme for his approval. A student representative(s), normally a member of the Staff-Student Committee(s) of the programme(s) affected by the errata, will be consulted wherever possible by the Department when the compensation mechanism is being devised.

 

  • The Internal Examiner shall present the marks for the module to the Departmental Executive Officer (or representative), who shall maintain a record of marks received.
    A check list of the processed marks will be prepared by the Departmental Executive Officer and forwarded to the Internal Examiner. The check list will be signed by the Internal Examiner who then gives it to the Departmental Executive Officer.
    A printout of the Mark Sheet will be prepared by the Departmental Executive Officer and passed to the Internal Examiner for signing, together with a list of those candidates having submitted a representation. The Internal Examiner will meet with his/her colleagues to agree the broad range of marks and actions recommended with regard to representations.
    The Internal Examiner will sign the mark sheet and pass it to the Departmental Executive Officer. However, if the examination statistics are without the department guidelines (see section 11.0.) the Internal Examiner shall not sign the mark sheet but speak with the Programme Tutor(s) concerned and where necessary the Quality Co-ordinator to agree appropriate action. A corrected mark sheet will be passed to the Departmental Executive Officer, who will issue a revised mark sheet to the Internal Examiner for signature.
    The signed Mark Sheets will be kept by the Departmental Executive Officer, who will also file the list of recommendations for presentation to the appropriate Summer Programme Board. The Departmental Executive Officer will ensure that the Head of Department signs the Mark Sheets and impaired performance reports.
    The above process shall take place according to a timetable determined by the Departmental Executive Officer.

 

  • The Departmental Executive Officer shall inform the examinations office of the intended publication date of module mark. In the case of semester 1 modules this date shall be no later than the end of week 2 in semester 2. It is the responsibility of the Departmental Executive Officer to inform the examinations office at least 24 hours in advance should the eventual date of publication be different from the intended date.

 

  • Internal Examiners should pass all examination scripts to the Departmental Executive Officer who will ensure that they are made available for review by the External Examiner if so requested.

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13.0 Examination performance feedback

Examination feedback may be given to students who have under-performed in order to help them focus their efforts on weak areas of performance

Where a student or number of students approach a lecturer with a view to obtaining feedback on examination performance the lecturer should follow the guidelines given below.

  • Inform the student(s) that it is departmental policy that examination scripts may not be seen or discussed in detail with any student(s).
  • Inform the student(s) that they can review the student’s script(s) but only individually and at an arranged meeting will provide general feedback on the individuals script(s) in terms of the areas where (s)he has under-performed.
  • Lecturers are advised not to give feedback to groups of students. Group representations should be directed to the Programme Tutor who will liase with the Internal Examiner on feedback and may, if appropriate, refer the matter to the head of department.
  • In cases where students are not happy with the explanation of their performance, they should be directed to the Head of Department.
  • Feedback to the student(s) may, for example, take the following form:
    • An overall statement of how they performed in the examination including: number of questions/parts answered; inadequate definitions or explanations; calculations missed; confused answers, etc.
    • A statement on each exam question that they answered as above but with particular reference to each question. For instance, your answer to question 1 was very good; you picked out all the main points in the correct order and gained most marks. Your answer to question 3, however, had one correct and one incorrect equation and you miscalculated the answer where you had used the correct equation, hence your marks were poor.

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Civil and Building Engineering, Loughborough University, UK
last updated 27 April, 2005